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31. Which of the following components are included in a typical laser printer maintenance kit? (Select THREE).

A. Image drum

B. Paper pickup rollers

C. Fuser

D. Duplexer

E. Toner

F. Transfer roller

Answer: BCF

32. Which of the following are valid ports for printing over a network? (Select TWO).

A. USB 001

B. \\computername\sharename

C. SNMP

D. IP_ip_address

E. IEEE 1394

Answer: BD

 

33. A computer is overheating but the fans are not obstructed and there is no dust on the components or heatsinks. The MOST likely cause of the overheating is that: (Select TWO).

A. there are not enough fans.

B. the case is too small.

C. the processor is too fast.

D. one or more fans are inoperable.

E. the memory is defective.

Answer: AD

 

34. To lengthen the life of computer hardware, it is BEST to perform which of the following actions on a routine basis?

A. Degauss the display and drives.

B. Clean out the dust with compressed air.

C. Defragment the hard drive weekly.

D. Clean out the dirt with a damp rag.

Answer: B

 

35. Which of the following is the BEST way to remove a USB device on a laptop computer?

A. Remove hardware in Control Panel.

B. Stop the device, and then remove from laptop.

C. Turn off the laptop, and then turn off the device.

D. Remove the driver from Device Manager.

Answer: B

 

36. Which of the following registry keys store data about all accounts on the machine?

A. HKEY_ CURRENT_USER

B. HKEY_USERS

C. HKEY_CURRENT_CONFIG

D. HKEY_LOCAL MACHINE

Answer: B

 

37. When trying to print, a balloon in the system tray indicates a print job has failed to print. Which of the following is the MOST likely cause?

A. The printer does not recognize the font type.

B. The paper needs to be replenished.

C. The computer needs to upload the print job.

D. Printer firmware needs to be updated.

Answer: B

 

38. A user has asked for a technician to update the device drivers for their modem on a Windows XP system. The technician has the correct, updated drivers, but is unable to successfully install the drivers. Which of the following would be the MOST likely cause of the problem?

A. The high encryption package is not installed.

B. The modem is not functioning properly.

C. The account does not have permission to install drivers.

D. The modem is not recognized in Device Manager.

Answer: C

 

39. Which of the following is a hazard associated with improper disposal of a CRT?

A. Electromagnetic Interference (EMI)

B. Mercury

C. Lithium

D. High vacuum

Answer: B

 

40. While working inside of a desktop computer, a technician finds a wire with insulation damage from rubbing up against a cooling fan. Which of the following should be used to repair the wire?

A. Electrical tape

B. Masking tape

C. Duct tape

D. Wire nut

Answer: A

 

41. Which of the following command lines should a technician use to uninstall the Windows XP Service Pack 2?

A. PROGMAN.EXE

B. TASKMAN.EXE

C. SPUNINST.EXE

D. CONVERT.EXE

Answer: C

 

42. While performing a preventative maintenance check on a personal computer, a technician notices that several unused expansion card slots have open ports. Which of the following BEST describes why the covers for these card slots should be reinstalled?

A. Help limit radio frequency interference (RFI) inside the case.

B. Help ensure proper air flow through the case.

C. Help prevent moisture buildup in the case.

D. Help limit electrostatic discharge (ESD) inside the case.

Answer: B

 

43. Before shipping a laptop, which of the following should be removed to avoid damage during transit?

A. PC card adapters

B. LCD

C. DVD-ROM drive

D. Backlight

Answer: A

 

44. Which of the following would a technician go to setup a password that would be required prior to booting into the operating system?

A. LDAP

B. POST

C. BIOS

D. User Accounts

Answer: C

 

45. A technician determines that a laptop is not properly cooling due to excessive dust in the vents. Which of the following is the BEST preventive maintenance procedure that the technician should perform?

A. Directly spray the vents with compressed air.

B. Install ceiling fans in the room.

C. Use a moist rag to clean the vents monthly.

D. Periodically clean the vents using a small vacuum cleaner.

Answer: D

 

46. A customer brings a PC for a technician to repair. Which of the following can the technician do to better understand the customers issue?

A. Begin running diagnostic software and confirm findings with another technician.

B. Ask open-ended questions to gather the symptoms.

C. Ask close-ended questions so that the customer does not get overwhelmed with industry jargon.

D. Get the customer contact information, run diagnostic tests, and then confirm the findings with the customer.

Answer: B

 

47. Which of the following usually has the HIGHEST latency?

A. Fiber

B. DSL

C. Cable

D. Satellite

Answer: D

 

48. Which of the following has the HIGHEST cost of implementation in a small office home office (SOHO) environment?

A. DSL

B. Broadband

C. Satellite

D. Fiber

Answer: D

 

49. When setting up a WAP, which of the following is broadcasted by default and should be disabled?

A. WPA

B. WEP

C. SSID

D. RADIUS

Answer: C

 

50. Which of the following is the purpose of the voltage selector switch?

A. To allow the power supply to operate at different voltages

B. To change the voltage coming from the wall

C. To allow alternating current to be used instead of direct current

D. To change the output voltage to meet the needs of the motherboard

Answer: A

 

51. The power brick or external power supply serves which of the following functions for a portable computer?

A. Filters incoming voltage spikes and surges.

B. Allows for a portable computer to be easily moved without being plugged into an outlet.

C. Changes DC power to AC power to charge the battery and enhances portability.

D. Converts AC power to DC power that a computer can use to operate and charge its battery.

Answer: D

 

52. Which of the following memory modules has 168 pins?

A. SODIMM

B. DIMM

C. SIMM

D. RIMM

Answer: B

 

53. Which of the following has the speed of PC2700?

A. DDR

B. SDRAM

C. DDR3

D. DDR2

Answer: A

 

54. Which of the following printer types shoots the ink onto the paper?

A. Impact

B. Dot Matrix

C. Laser

D. Inkjet

Answer: D

 

55. Which of the following printer types stamps the ink onto the paper?

A. Thermal

B. Laser

C. Inkjet

D. Impact

Answer: D

 

56. Which of the following protocols uses port 80?

A. SMTP

B. HTTP

C. HTTPS

D. FTP

Answer: B

 

57. Which of the following allows a secure connection between two points?

A. HTTP

B. VPN

C. FTP

D. WAN

Answer: B

 

58. Which of the following expansion slots would be needed in a laptop for a technician to install a cellular modem card?

A. ISA

B. AGP 4X

C. PCMCIA

D. PCIe X16

Answer: C

 

59. Which of the following will BEST ensure data is removed before recycling a PC?

A. Remove the memory and destroy it.

B. Reformat the hard drive to a clean state using the format command.

C. Remove the hard drive and destroy it.

D. Run a large magnet over the top of the hard drive several times.

Answer: C

 

60. Which of the following would be the MOST secure password?

A. SR1234ct

B. CompTIA558475

C. rw2%HN

D. ct23&P#h~

Answer: D

 

61. A technician is examining a laptop that is booting up but not showing the laptop display. When the technician plugs in an external monitor the display shows on the monitor but still not on the laptop display. Which of the following should the technician do FIRST to resolve this issue?

A. Replace the video card inside the laptop.

B. Replace the LCD inverter.

C. Make sure the laptop display is enabled.

D. Make sure the OS has the latest video drivers installed.

Answer: C

 

62. Which of the following technologies can support the longest cable length between devices?

A. IEEE 1394

B. USB 1.1/2.0

C. SATA

D. Serial

Answer: D

 

63. Which of the following memory modules has the HIGHEST transfer rate?

A. PC2100

B. DDR333

C. DDR400

D. PC2700

Answer: C

 

64. A technician can find the Administrative Tools folder in which of the following locations after the initial installation of Windows XP?

A. Program Files

B. Control Panel

C. Start Menu

D. My Computer

Answer: B

 

65. Which of the following advantages does a 64-bit processor have over a 32-bit processor?

A. Provides access to larger hard drive partitions.

B. Provides use of more powerful video graphics accelerators.

C. Provides addressing of memory beyond 4GB.

D. Provides use of PCIe X16 expansion slots.

Answer: C

 

66. Which of the following should be done after installing a touch screen monitor to ensure that the display functions optimally?

A. Set the refresh rate to the lowest the monitor can display.

B. Calibrate the monitor.

C. Degauss the monitor.

D. Set the resolution to the highest the monitor can display.

Answer: B

 

67. Which of the following BEST describes virtual memory?

A. Flash memory used to hold temporary files before deletion.

B. Data written to a disk located in a paging file that would not fit into the systems RAM.

C. The maximum amount of memory a given system can potentially have.

D. A portion of physical RAM that is mirrored to the hard drive for redundancy.

Answer: B

 

68. Wake on LAN describes the PCs ability to:

A. collect all packets that are sent to any device on the LAN.

B. send broadcast packets over the LAN to all computers simultaneously.

C. send packets to other network devices on the LAN instructing then to enter a low power state (e.g. Hibernate, Off).

D. resume from a low power state when it receives a network packet telling it to do so.

Answer: D

 

69. Which of the following is a characteristic of solid state drives?

A. Built-in encryption standards

B. Larger capacity than traditional magnetic drives

C. Lack of drive heads and platters

D. Higher data integrity

Answer: C

 

70. Which of the following is the FIRST step when troubleshooting an issue?

A. Establish a theory of probable cause.

B. Document findings, actions, and outcomes.

C. Verify full system functionality.

D. Identify the problem.

Answer: D